Refund policy

Return & Refund Policy

The Coffee Farm Roastery complies with Kuwait's Consumer Protection Law No. 39 of 2014 and its executive regulations, as well as Decree-Law No. 10 of 2026 on the regulation of the digital commerce sector, under the supervision of the Ministry of Commerce and Industry (MOCI) .

14-Day Right of Return:

In accordance with the law, you may return or exchange a product and receive a refund within 14 calendar days of receiving your order, with no reason required and no restocking or additional fees, provided the item remains in its original condition .

Coffee Exception:

Opened bags of coffee fall under the law's exceptions for perishable food items and goods sealed for health reasons, and are therefore not eligible for return once opened . 

If you receive a damaged or incorrect coffee bag, you may contact us within 14 days of receipt with photos of the issue, and we will replace it or issue a full refund at no cost to you .

Equipment & Tools (scales, kettles, etc.):

These products are fully covered by the 14-day right of return, provided they are unused and in their original condition (normal inspection is permitted), along with proof of purchase, and with no restocking fees .

Return Shipping Costs:

If the return is due to a defect, an incorrect item, or damage during delivery, we cover the full cost of return shipping .

For change-of-mind returns with no defect, the customer bears the return shipping cost .

Damaged or Incorrect Items:

If you receive a damaged item or one that differs from what you ordered, contact us immediately at thecoffeefarmkw@gmail.com or +965 97869995 and we will resolve the issue through replacement or a full refund at no cost to you .

Refund Process:

Once the returned item is received and inspected, the refund is issued to the original payment method (or another agreed method) within a maximum of 14 business days, with no partial deductions unless you explicitly agree .